Frequently Asked Questions

True Lucky Scoops is your go-to spot for Sanrio and kawaii mystery scoops! Each order is packed by hand with surprise items, so every unboxing feels fun, cute, and one of a kind!

You can expect a fun mix of Sanrio and kawaii surprises! Your scoop may include plushies, collectibles, accessories, and other giftable goodies. Every order is different, so the reveal always feels special!

1 scoop includes 20+ items. 2 scoops include 40+ items. 3 scoops include 60+ items. 4 scoops include 80+ items. 5 scoops include 100+ items. The more you scoop, the more you get!

Scratch-off cards are included with select scoop packages and reveal larger bonus items. The more scoops you order, the more scratch-offs you receive.

Yes! You can leave a note at checkout or email us within 24 hours of placing your order. We do our best to match your request, but we can’t promise every item.

Standard orders take 4–12 business days to process. Orders with a packing video take 6–15 business days. Every order is packed by hand!

At this time, rush processing is not available.

Yes! You can add a packing video to your order for an additional fee and watch your scoop being packed.

Because every scoop is a surprise, all sales are final. If something seems wrong with your order, contact us and we’ll help make it right!

Absolutely! True Lucky Scoops makes a great gift for birthdays, holidays, or anyone who loves surprises.

You can email us anytime at trueluckyscoops@gmail.com. We’re happy to help!

We currently accept PayPal at checkout!

Yes! Once your scoop ships, you’ll get a tracking email with your delivery updates.

If you need to make a change, email us as soon as possible. We pack orders by hand, so we can only help with edits before processing moves too far along.

Shipping costs are shown at checkout before you pay! The total depends on your order and delivery details.

Email us right away with your order number and a quick photo if you can. We’ll take a look and help sort it out!