Frequently Asked Questions

You get hand-picked mystery scoops filled with adorable Sanrio and kawaii surprises! Each order feels like a fun reveal, with plushies, collectibles, accessories, and extra scratch-card bonus items in larger scoops.

Each scoop is a surprise mix of Sanrio-inspired and kawaii goodies. You might find plushies, collectibles, accessories, and other cute extras! Larger orders can also include scratch-off cards for bonus items. ✨

1 scoop includes 20+ items. 2 scoops include 40+ items. 3 scoops include 60+ items. 4 scoops include 80+ items. 5 scoops include 100+ items. The more you scoop, the more you get!

Scratch-off cards are included with select scoop packages and reveal larger bonus items. The more scoops you order, the more scratch-offs you receive.

Yes! You can leave a note at checkout or email us within 24 hours of placing your order. We do our best to match your request, but we can’t promise every item.

Standard orders take 4–12 business days to process. Orders with a packing video take 6–15 business days. Every order is packed by hand!

At this time, rush processing is not available.

Yes! You can add a packing video to your order for an additional fee and watch your scoop being packed.

Because every scoop is a surprise, all sales are final. If something seems wrong with your order, contact us and we’ll help make it right!

Absolutely! True Lucky Scoops makes a great gift for birthdays, holidays, or anyone who loves surprises.

You can email us anytime at trueluckyscoops@gmail.com. We’re happy to help!

You can check out with PayPal. It is our connected payment method, and it keeps checkout simple and easy!

When your order ships, you'll get tracking details by email so you can follow it on the way to you. If you do not see the message, check your spam or promotions folder first! 📦

If you need to make a change, email us as soon as possible. We pack orders by hand, so we can only help with edits before processing moves too far along.

Shipping costs are shown at checkout before you pay! The total depends on your order and delivery details.

If your order arrives damaged or something is missing, contact us right away with your order number and a quick photo if you can. We'll look into it and help you from there!